Introduction

Your privacy is important to us. This privacy statement explains the personal data Lengo App access, how we process it, and for what purposes. This statement should be read together with the Terms and Conditions of Use for other Lengo App services. Where there is a conflict, this statement will prevail. This statement applies to all our account holders, users and all visitors on our website. Collection of Information We collect your personal information with your knowledge and consent when you do any of the following:

• Register an account with us, to be able to post content onto our website or interact on our web platform.
• Buy a product or a service on our website
• Contact our customer care desk for further inquiry, complaint or queries.
• Visit or access our website or a third-party link or advertisement on our website
• Visit our office premises

Information collected

The information we collect and store about you includes but is not limited to the following:

• Personal information, including your name, photograph, address, location, phone number, identity document type and number, date of birth, email address, age, gender and mobile number etc.
• Your credit or debit-card information, information about your bank account numbers and SWIFT codes or other banking information.
• We maintain a register of visitors in which we collect and keep your personal data such as names, company/institution details, telephone number, vehicle registration details and National ID number. This information is collected for health, safety and security purposes.

Use of Information

We may use and analyze your information for the following purposes;

• Processing products and services that you have bought from Lengo App or from third parties on our ecommerce website,
• Responding to any of your queries or concerns,
• Carrying out credit checks and credit scoring,
• Keeping you informed generally about new products and services and contacting you with offers or promotions based on how you use our or third-party products and services unless you opt out of receiving such marketing messages (you may contact Lengo App at any time to opt out of receiving marketing messages);
• To comply with any legal, governmental or regulatory requirement or for use by our lawyers in connection with any legal proceedings,
• In business practices including to quality control, training and ensuring effective systems operations,
• To understand how you use our network, products and services for purposes of developing or improving products and services,
• For research, statistical, survey and other scientific or business purposes,
• Administer any of our online platforms/websites,
• Preventing and detecting fraud or other crimes.

Retention of Information

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, the need to comply with our internal policy and the applicable legal, regulatory, accounting or other requirements. Disclosure of Information Any disclosure of your information shall be in accordance with applicable law and regulations. Lengo App shall assess and review each application for information and may decline to grant such information to the requesting party. We may disclose your information to:

• Law-enforcement agencies, regulatory authorities, courts or other statutory authorities in response to a demand issued with the appropriate lawful mandate and where the form and scope of the demand is compliant with the law.
• Our subsidiaries, associates, partners, software developers or agents who are involved in delivering Lengo App products and services you use;
• Fraud prevention agencies,
• Publicly available and/or restricted government databases to verify your identity information in order to comply with regulatory requirements;
• Survey agencies that conduct surveys on behalf of Lengo App;
• Or Any other person that we deem legitimately necessary to share the data with. We shall not release any information to any individual or entity that is acting beyond its legal mandate. We will also get your express consent before we share your personal data with any third party for direct marketing purposes.

Direct Marketing

• You may be required to opt in or give any other form of explicit consent before receiving marketing messages from us.
• You can ask us to stop sending you marketing messages at any time by writing to us or logging into our Lengo App website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt out links on any marketing message sent to you or by attending to us or contacting us at any time through the provided contacts.
• Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of (a product, service already taken up, product or service experience or other transactions)

Hyperlinks

Our websites may provide hyperlinks to other locations or websites on the Internet. These hyperlinks lead to websites published or operated by third parties who are not affiliated with or in any way related to us and have been included in our website to enhance your user experience and are presented for information purposes only. We do not endorse, recommend, approve or guarantee any third- party products and services by providing hyperlinks to an external website or webpage and do not have any co-operation with such third parties unless otherwise disclosed. We are not in any way responsible for the content of any externally linked website or webpage. By clicking on a hyperlink, you will leave the Lengo App webpage and accordingly you shall be subject to the terms of use, privacy and cookie policies of the other website that you choose to visit.

Use of Cookies

We may store some information (using "cookies") on your computer when you visit our websites. This enables us to recognize you during subsequent visits. The type of information gathered is non-personal (such as: the Internet Protocol (IP) address of your computer, the date and time of your visit, which pages you browsed and whether the pages have been delivered successfully. We may also use this data in aggregate form to develop customized services - tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This will however cause certain features of the web site not to be accessible. Your Rights You have rights under data protection laws in relation to your personal data. These are listed below:

• Right to be informed that we are collecting personal data about you;
• Right to access personal data that we hold about you and request for information about how we process it;
• Right to request that we correct your personal data where it is inaccurate or incomplete;
• Right to request that we erase your personal data noting that we may continue to retain your information if obligated by the law or entitled to do so;
• Right to object and withdraw your consent to processing of your personal data. We may continue to process if we have a legitimate or legal reason to do so;
• Right to request restricted processing of your personal data noting that we may be entitled or legally obligated to continue processing your data and refuse your request;
• Right to request transfer of your personal data in an electronic format.
If you wish to exercise any of the rights set out above, please contact us on info@lengoapp.co.ke